Customer Frequently Asked Questions
Before contacting us regarding an issue you may be having it is advised that you review the information on this page first. If you still have issues, you are more than welcome to contact us and provide as much information as possible in order for us to be able to help you resolve the issue in a timely manner.
Are there any system requirements? How do I configure my computer?
See Answer »You will use our service in conjunction with an existing internet connection. Our service will work with computers running on Windows 2000/XP/Vista & MAC OS X. No software is required to use our VPN service as we utilize the VPN feature already in your computer operating system. Once you signup, we will send you all the VPN account information required to set up a connection to one of our VPN servers. You will follow some simply instruction to set up the vpn and enter the login details that we will email you once payment clears. NO installation required for PPTP VPN and L2TP VPN!!
Do you offer trial accounts / free accounts?
See Answer »Sorry, to prevent abuse we do not offer trial accounts. The system has been tested and works well. Should you not be able to connect, we do offer a full refund. Please refer to our refund policy. Free accounts are offered to a selected number of lucky applicants. Visitors contact us on the 1st of every month and request a free account. Read more at http://www.vpnaccounts.com/free.html
What if I pay and your service gets blocked!?
See Answer »That will not happen, this is what makes us special! In the unfortunate event that it does, we will help you get connected again.
Is a VPN Connection the same as a Proxy websites?
See Answer »Both the technologies will change your IP address. A VPN would encrypt all your internet traffic and all your internet applications will route traffic via the connection. A proxy is mainly browser based and many sites will not load via a proxy browser.
Do you block users from accessing torrent Sites & P2P software?
See Answer »Good question! Yes & Yes! To prevent legal complications that could arise, as a user you will not be able to access torrent sites and use the service to download files with a P2P software. We actively block them on our network. If you are wanting a VPN to hide your IP and save your self from IPRED this is not going to help. What would happen is that we would be receive the warning and not you since we would be registered on the IP that is being abused!
Will I need an internet connection? Does it increase the speed of my internet connection?
See Answer »In order to use our service, you will need to have Dial Up, Cable, DSL, Satellite etc. Once connected, the speed of your internet connection can NOT be faster than your existing connection with your Internet Service Provider. Because of encryption decryption you may notice a small decrease in speed. However some ISP throttle the speed and a VPN can help regain the speed that has been throttled.
I can connect to the VPN server but i can't browse the internet?
It can be several things such as the binding order of network adapters in Vista and Windows or here
See Answer »
What you are experiencing is most likely a DNS related issue. While connected to the VPN, flush the DNS. If you do not know how, contact us and we will inform you. Example in Windows XP, go to Start > Run > Type CMD and press enter. Type the following one at a time and hit enter: ipconfig /flushdns ipconfig /release all & ipconfig /renew all. The Microsoft Windows ARP cache may occasionally become corrupt and needs to be cleared. The first symptom you are likely to notice is that connections to web pages will time out and fail. In command prompt type the following and hit enter: netsh interface ip delete arpcache If you still have issues, let us know what you have tried
Why am i getting VPN Error 619?
You may need to reset the TCP IP Stack on the Windows machine! Some more info
See Answer »
If you receive an "Error 619", try this: (1) Click Start, then run. (2) Type 'cmd' and press enter (3) A black box should open up (Command Prompt), at this point type in and press enter: netsh int ip reset reset.txt
Internet seems slow or I get disconnected. What can I do?
You might need to Adjust MTU settings
See Answer »
This is most often solved by adjusting the MTU settings on your computer. Adjust to 1372. Please also make sure you have a good internet connection signal. A weak connection can affect the VPN stability.