Contact us for Assistance
Please Read Before Contacting us
If you experiencing a connectivity issue, please be as clear and provide as much detail as possible when explaining the problem in order to better assist you with a solution.
-- Provide information such as:
1) Error numbers / messages
2) Computer operating system you are using
3) Internet security program being used. Example Norton 360, OneCare , Zone Alarm
4) From which country are you trying to connect?
5) What have you already tried?
You may also want to refer to the following page Frequently Asked Questions
In most cases the issues are related to a computer firewall or router blocking the server IP address or connection type (example PPTP VPN) and hence the connection fails to get established.
-- Try PPTP VPN and L2TP IPsec VPN
-- Connect directly to the modem using a cable and test.
-- Disable firewall and test.
Thank you,
VpnAccounts.com